Massage therapists get asked a lot of questions by their clients and some of them are disrespectful. I’m sure that they aren’t asked in a spirit of disrespect, but they are disrespectful nonetheless. Today I’m going to let you in on the top 5 that I get asked far too often. I’ll also tell you why they’re disrespectful.
1. Can my spouse, parent, friend, etc. sit in on the session and watch so they can massage me at home?
Why it’s disrespectful: Basically when you say this you’re saying, “I like the results I get with you and trust you [Thank You] but I don’t want to pay you [I understand not wanting to part with money, really] and I think my untrained family member or friend could do just as good a job as you [Ummmm….].” There are nuances to what we do that can’t be explained in a single session. I’m so good at what I do because I went to school for 18 months to study the human body and how it responds to massage and bodywork therapies and followed that up with over 300 hours of continuing education.
2. Did you have to go to school for this?
Why it’s disrespectful: Short of being a savant, it takes a lot of training to do massage therapy competently. Believe me. I know. Not only did I study my butt off to get my certification and licensure, I live in a state where until last year, you didn’t need any sort of education to call yourself a massage therapist. Prior to licensure, I received massage from several people who were untrained and it’s not an experience I want to repeat. Here’s an easy way to remember: Most states now license massage therapists, and licenses all come with educational and testing requirements.
3. Can I use this coupon with my package?
Why it’s disrespectful: I understand wanting to save money; believe me. I use coupons and shop sales whenever I can. But here’s the deal, package prices are already discounted. I can’t think of any other business that let’s you stack discounts. Every coupon from every big box store states very clearly, “May not be combined with any other discount or offer.” With the exception of a few national chains, most massage businesses are small local businesses who run a tight ship. They simply can’t afford to offer multiple discounts for the same service.
4. Why do you charge so much? I know another business or therapist who charges half what you do.
Why it’s disrespectful: This gets heard as “I don’t think you or your profession are worth spending very much money on.” Massage is a very physical profession and most therapists cannot do 8 hour of massage in a day, write up accurate session notes, and still have time to eat, go to the bathroom, and complete all the various administrative tasks associated with running a business while maintaining the calm demeanor and critical thinking skills that you expect from us as professionals. My chiropractor charges $45 for an adjustment that takes less than 10 minutes and he schedules 2 patients in every 10 minute time slot. When you think about it that way, you’re getting a great deal when you only pay $60-70 for an entire hour with your massage therapist. As to those therapists that are charging only half of what I do, all I can say is you get what you pay for. If they were even half as good as their rate (unless they are altruistically dedicated to serving those who are finically disadvantaged – and there are some), you’d be booking your appointments with them wouldn’t you?
5. Can I get an appointment at [pick anytime outside our regular business hours]?
Why it’s disrespectful: The folks who ask this usually cite “customer service” as the reason we should work past our regular hours. But this has nothing to do with customer service; the clients I see during regular business hours get exceptional customer service. Asking a business owner to stay late, come in early, or come in on their day off, unless they’ve explicitly volunteered to do so, is not just disrespectful, it’s downright rude. If you wouldn’t ask a physical therapist, retail store owner, or financial planner to do it, don’t ask us.
If you respect your massage therapist and would never dream of asking any of these questions, show them how much you appreciate them by booking an appointment with them today. Then, spread the love by sharing this post with post with all your peeps.